is held responsible for delivering the product on time and according to the clients’ requirements indicated in the order. Should any of the company’s commitments be violated, the client is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

Money-Back Guarantee Policy Money Back Guarantee Policy gives our customers the right to request reimbursement if our service failed to meet its duties towards you. Additionally, our service offers legitimate writing assistance, and that is why we want to be 100% sure that you are fully satisfied!

‍Our satisfaction rate is high, making more than 95% of our clients return with more orders. However, for some reason, things can go wrong, and in these cases, you are allowed to refer to our Money Back Guarantee Policy. Kindly note that there are only certain situations when we can offer a full refund.

You are entitled to a refund if:

  • No Expert assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%. If the situation occurs, the client should not worry since they will be notified as early as possible. If you want another writer to work on your request and for some reason, there is no appropriate one available, we direct your claim to our dispute department. After reviewing it, they will proceed with the corresponding refund as you requested.
  • The Expert was confirmed, but you decided to cancel the order. In this case, the refund amount varies from 100% to 70% to cover the effort of the company and the Expert in their attempt to provide you with the product and services purchased.
  • Late Delivery: It can only happen if the Expert gets ill or in case of other emergencies. We will refund an appropriate amount to cater for the late delivery. This amount will be discussed with the client in private.
  • On-time delivery of all the orders is guaranteed. At a time, delays can occur when needed material get uploaded too late by the client, and if this happens, no refund can be granted. We request our customers to send all information regarding the task and any other additional sources that they need to be used all at once when placing the order.
  • If the order has been completed after the initial deadline had been passed, then it’s up to the customer to decide whether to release all the funds or not.
  • Disputed claims: If the customer is not satisfied and wants a refund instead, the agency administration will investigate. Once the investigation gets completed, the refund claim will be approved or denied based on the result. Keep in mind that we always want our customers to be fully satisfied, so we will always do our best to treat the customer fairly and achieve maximum customer satisfaction.
  • Accidental Duplicate Order: To cancel an order placed by mistake, you need to contact us as soon as possible. Note that you need to clarify with us that the other order is not needed. It is essential to note that the order would be valid if we did not receive any cancellation request before assigning an Expert. Additionally, you can still cancel the order, but one of the situations discussed above will be applied.
  • Two invoices received: If you notice that you paid for the same order twice, kindly notify us immediately, especially if Your Personal Balance didn’t change. We may ask for both receipts to properly address the issue and process the full refund for the extra charge though this incident happens on very rare occasions. There is no way for clients to be billed for any single order unless they paid for it by mistake. When such incidents do occur, our company can freeze or block the sum for the next order or give out a discount that can cover the total sum.
  • Plagiarized content: If there is a claim that the order the Expert has helped you with is plagiarized, a Turnitin report is needed. Kindly note we will not accept any other report aside from this, or else no refund is possible.

You may not be entitled to a refund if:

  • Once you have released a certain per cent of the total amount to the Expert, it is deemed that this particular portion of the assignment has been completed, and you accept the quality. Thus, released funds are non-refundable.
  • A lower grade than what was expected is received: Please keep in mind that we do not guarantee high grades. A Product that we provide is tailored as a draft sample only or as a point of reference, or for research purposes.
  • Delayed payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, you can not request a refund.
  • Note: in the case of a revision deadline, the previously mentioned delay refunds and the recalculation of the price do not apply as the end dates are different.
  • Editing, proofreading, formatting orders: Please understand that the order you place for the earlier mentioned services contains original content written by you that may contain errors of contextual nature.
  • Refund period has passed: Refunds are available within 60 days of the original transaction date. If 60 days had passed since the transaction date, we could not offer you a refund.

Refund processing

Once we send the refund confirmation, it may take one to two days before a full refund is processed. Additionally, the company will not be held responsible for your band transfer fees, anomalies and incase of any delays occurring due to any Bank service issues.